INTRODUCTION

I. EQUIPMENT ACQUISTION OPTIONS PAGE 1
II. DEPLOYMENT SERVICES 2
III. EQUIPMENT MANAGEMENT 3
IV. E-INSTALLATION PROGRAM 3
V. OVING DE-INSTALLED ITEM INTO INVENTORY PROGRAM 3
VI. REPAIR SERVICE 4
VII. HELP DESK (SECOND LEVEL) 4
VIII. BILLING 5

1.EQUIPMENT ACQUISTION OPTIONS

As a major supplier of Point-Of-Sale products, I.T.E. offers terminals, printers, and PIN pads manufactured by VeriFone, Hypercom, Lipman Nurit, Citizen, and Des Cartes. We also offer refurbished equipment in “like-new” condition. Please note that refurbished equipment is offered based on availability.

- All new equipment carries a one-year manufacturer’s warranty.
- Extended warranty is available upon request
- All refurbished equipment carries a one-year warranty through I.T.E.

Equipment Type:
Zon Jr. Xl, XL300
Tranz 330, Tranz 330 TK2
Tranz 380
Tranz 380x2
Tranz 420
Tranz 460
Omni 395, Omni 396
Omni 3200, Omni 3200 SE, Omni 3740, Omni 3750
Nurit 2085
Nurit 2085 Plus
Nurit 3010
T7P , T7P-T, T77, T7P Plus
Pen Plus Printers
Printer P250
Printer P900
Citizen P562
PinPad 1000’s, PinPad 1000SE
PinPad 2000’s

2. DEPLOYMENT SERVICES

I.T.E offers direct deployment of programmed, downloaded unit to your merchant site. Along with the equipment, any additional marketing material, accessories, and supplies can be shipped to your merchant location.
Upon receipt of an order for deployment via e-mail or fax, I.T.E. will fulfill the order as instructed in the initial order.

- Programming and Download

I.T.E. will program and download the terminal. Application program are downloaded by I.T.E. and verified for network compliance. The client will provide I.T.E. with a toll-free number access to merchant files for downloading application programs.

- New Merchant Welcome Kit

The client will provide I.T.E. with any marketing material or supply request to accompany the deployed equipment.

- Replacement/Retrieval Instruction

When a deployment order is for replacement of defective equipment, a letter addressed to the merchant with instructions for return of defective equipment.
Pricing: $12.00 per incident per unit

- Order Processing and Shipping

Order received by 2:00 p.m. PST will be processed and shipped on the same day. Orders will ship via Airborne Express ground unless otherwise specified. The primary
freight carrier is Airborne Express with 3-day delivery guaranteed nationwide. The secondary freight carrier is UPS. Saturday delivery is available only for next day air service in certain areas only.

3. EQUIPMENT MANAGEMENT

Client’s spare inventory is maintained in a restricted and secured inventory area. I.T.E. will publish a monthly activity report providing detail of all in-going and out-going units from your inventory, including merchant information.
Pricing: $1.00 per unit per month

4. DE-INSTALLATION PROGRAM

Merchant will receive instructions on de-installation of defective equipment in the package containing the replacement equipment. These instructions will provide an easy step-by-step procedure to de-install the defective equipment and preparation for the return to I.T.E.

5. MOVING DE-INSTALLED ITEMS INTO INVENTORY :

The de-installed units are returned to I.T.E. via call-tag. If the defective equipment is not received within two weeks, a second call-tag will be sent to the merchant. If the defective equipment is not received within two weeks of the second call-tag, a third and final call-tag will be issued. If these attempts to retrieve the equipment are not successful, the client will be promptly notified for further necessary action. I.T.E. will provide a monthly open call-tag and activity report.
Pricing: $5.00 per call-tag plus shipping charges

6. REPAIR SERVICE

As a leader of Point-Of-Sale service industry, I.T.E. provides the highest quality of workmanship in all repair work performed.

- Features:
- Full diagnostic testing
- Troubleshoot to the component level
- Using exclusively OEM parts
- One-year warranty
- Refurbishment of the equipment at No Additional Cost

Pricing: $35.00 per unit

7. HELP DESK (SECOND LEVEL)

The second level help desk is designed to assist the merchant with de-installation, and preparation for the return of defective equipment to I.T.E., and installation of ready-to-use replacement units.
- Help desk is available five days a week from 6:00 am to 6:00 pm PST.
- Merchants will be provided with a toll-free (800) number to contact the help desk.
- I.T.E. will send a set of equipment to the merchant via over-night courier
- Instruction for installing the replacement equipment will be provided
- Instructions for de-installing the defective replacement equipment will be provided
- Merchant receives call-tag instruction in the replacement package
- The defective equipment is retrieved, repaired and placed in client’s inventory
- Client’s will receive monthly inventory/activity report

Pricing: $1.50 per month per merchant

8. BILLING

Clients receive monthly billing for all services provided including: repair help desk, deployment, inventory management, and purchase of equipment. I.T.E. will present a monthly report providing details of each transaction with reference to the individual merchants, and client’s current inventory levels.